Frequently asked questions
The most important answers at a glance. Even quicker: ask Max, our digital assistant – on +49 5454 3969895, around the clock.
Arrival & check-in
How does check-in work?
The day before you arrive, you’ll receive your four-digit door code by email (if you book on the day of arrival, the same day). It works from 12 noon and opens the front doors, your room, the guest kitchen and the bike garage. Check-in is from 3 pm.
Can I check in earlier?
Yes, from 12 noon free of charge – request it in the online guest folder. As soon as your room is ready, the confirmation comes automatically.
Can I arrive late in the evening?
Yes. With your door code you can get into the house at any time – you don’t need a reception.
Where do I park?
Drive via Bevergerner Straße: the first entrance leads to the terrace with 10 parking spaces and 4 EV charging stations, the second to a large car park with around 50 spaces. The hotel entrance is by the terrace.
When is someone on site?
Monday to Friday from 6:15 am to 2 pm, at weekends from 7:30 am to 2 pm. After that you can reach Max around the clock on +49 5454 3969895.
Rooms
Which rooms are suitable for families?
The studio sleeps up to five people. Comfort and Deluxe rooms can be booked for up to three people.
Are cots available?
Yes, in all categories – please mention it when you book.
Can I bring my dog?
In some rooms on request, €10 per night. Please ask before booking.
Can I control the room temperature with my phone?
In the rooms on the 2nd and 3rd floor you control heating, air conditioning and blinds by phone or control panel. On the ground floor and 1st floor there are normal radiator dials.
Can I skip housekeeping?
Yes, from the day after arrival, for the current day by 11 am. As a thank-you, you get a drink at the bar on the house.
Breakfast & food
When is breakfast?
Monday to Friday from 6:15 to 10 am, at weekends and on public holidays from 8 to 11 am – in the living room on the ground floor.
Are there vegetarian and vegan products?
Yes, just ask.
How does the honesty bar work?
You take what you like and enter it on the digital tally sheet – at the bar monitor or in the online guest folder, with your door code. It goes straight onto your room bill.
Can I have food delivered?
Yes. Donna Elisa delivers right to the 24-hour living room. You order via the Online guest folder on your phone or on the monitor in the lobby; plates and cutlery are ready for you.
Booking & payment
What’s the best way to book?
Directly on our website – there you can see all available rooms and rates.
Can I cancel free of charge?
Booked direct with up to 3 rooms: up to one day before arrival. From 4 rooms, up to three days before arrival; after that we charge the full price. For bookings via portals, their terms apply.
Are there group rates?
For 15 rooms or more, we’re happy to make you an individual offer.
How can I pay?
By Visa, Mastercard, German debit card (girocard), in cash or via cost coverage by your company.
Can I get an invoice made out to my company?
Yes. Enter the company details in advance in the online guest folder – the invoice will be ready at check-out.
Can I check out later?
Yes, until 2 pm for €35 – on request in the online guest folder.
Bike, car & working
Can I charge my e-bike?
Yes, the bike garage has 25 charging points with 230 V sockets – please bring your own charger.
Is the bike garage secure?
It is lockable, only opens with your door code and the entrance is under video surveillance. Still, please lock your bike as well.
Can I charge my electric car?
Yes, at four charging stations at the first entrance – activated with your door code, billed through the hotel.
What’s the Wi-Fi like?
Fast and without a password throughout the house.